The final Shell Energy contact method for general enquiries is the supplier’s online virtual assistant. If you send a message outside of these hours, you will not receive a reply until the business hours reopen. On your preferred platform, you can send the energy provider a private message and should get a fast response within the company’s business hours - 8am to 8pm Monday to Friday, and 9am to 4pm on Saturdays. Shell has a presence on two of the best known social media platforms: Facebook and Twitter. It is actually one of the most efficient Shell Energy contact methods as the customer service team will aim to reply to your message within one hour. Social media is another good way to get in touch with the supplier. This will make it easier for the customer service team to provide a fast and satisfactory response. When sending an email, make sure you explain your question clearly and with as much detail as possible. If your problem is urgent, we would not suggest using email. The best thing about this method is you can send an email whatever time of the day that suits you, however, you should not expect a fast response outside of Shell’s operating hours. Shell Energy email addressĮmail is another Shell Energy contact option. Is Shell fast at picking up the phone? Read more about the supplier’s call wait times and customer service in our Shell Energy reviews page. While the lines are open throughout the hours listed above, on its website the supplier notes that the best times to call are between 9:30am to 11am and 3pm to 4:30pm on weekdays, and between 1:30pm and 3:30pm on Saturdays - these are the times you should get the fastest response from the call agents. The line operates Monday to Friday from 8am to 6:30pm and on Saturdays from 9am to 4pm. There is only one Shell Energy contact number available for domestic customers: 03. For general queries relating to your account or energy tariff, you contact Shell Energy via phone, email and social media, or use the supplier’s online virtual assistant. There are a number of different Shell Energy contact methods customers can use to get in touch with the supplier.
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